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Customer Experience Expert

hace 2 meses


Valencia, Valencia, España TOPTALENT A tiempo completo
Unlock Your Potential in Customer Experience

We are seeking a highly skilled Customer Experience Expert to join our team in Valencia, Spain.

About the Role

This is a full-time position offering a competitive base salary of $45,000 per year.

Key Responsibilities
  • Provide exceptional customer service to B2B clients via phone, email, and chat platforms
  • Collaborate with colleagues to improve customer experience through innovative solutions and process enhancements
  • Utilize cutting-edge technology and AI integrations to drive results
  • Manage payment inquiries and handle customer queries with precision
  • Develop and implement strategies to enhance customer journey and satisfaction
Requirements
  • Native-level German and fluent English language proficiency
  • Minimum 1 year of customer service experience
  • Excellent communication and problem-solving skills
  • Able to think creatively and develop innovative solutions
  • Technical background an advantage
Benefits
  • Participation in Spanish and mindfulness classes
  • Friday evening drinks and fitness bootcamps
  • International working environment with diverse nationalities
  • Free lunch and breakfast at the office

To apply for this exciting opportunity, visit our career page: https://www.careers-page.com/toptalent-2