Customer Experience Expert for German-Speaking Clients

hace 4 días


Valencia, Valencia, España David Kennedy Recruitment A tiempo completo
Key Responsibilities

Our global recruitment agency, David Kennedy Recruitment, is working with a leading Outsourcing/BPO company to find a highly skilled Customer Experience Specialist fluent in German.

The ideal candidate will communicate effectively with customers through various channels, showcasing exceptional communication skills and personalizing every customer interaction. Key duties include:

  • Guiding customers with their questions and providing the right solution to ensure satisfaction
  • Identifying and addressing customer needs to improve processes internally
  • Maintaining high performance and focusing on KPIs like Customer Satisfaction, quality, and productivity

To succeed in this role, you will need:

  • Native-level proficiency in German (C1) for both spoken and written communication
  • Fluent English skills (B2 level or higher)
  • Previous experience in hospitality or customer-facing roles is an asset
  • Excellent communication and teamwork skills
Benefits Package

We offer an attractive remuneration package based on your skills and performance, including:

  • A competitive salary
  • Health insurance
  • Free lunch
  • Spanish lessons
  • Bootcamp sessions twice a week
  • Drinks every Friday
  • A dynamic team environment with opportunities for growth and development

Your estimated annual salary for this position is approximately €40,000 - €60,000, depending on your qualifications and experience. We look forward to hearing from you.



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