German B2B Customer Experience Expert for Fintech Scale-up

hace 1 mes


Valencia, Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Wibit Consulting & Services (Wibitcs) invites applications for a German-speaking B2B Customer Experience Specialist to support a growing fintech scale-up project in Valencia, Spain.

About the Role

This is an exciting opportunity to shape the customer experience project design and bring innovative ideas to life. As a key member of our team, you will be the first point of contact for B2B customers via phone, email, and chat, providing tailored solutions to meet their needs.

Your Responsibilities
  • Be the primary contact for B2B customers, resolving inquiries and issues promptly and professionally.
  • Innovate and collaborate with your team to elevate the customer experience, leveraging the latest technology and AI integrations.
  • Manage payment inquiries across multiple platforms, enhancing company reviews and driving NPS improvements.
  • Identify and escalate customer issues, mapping business processes to ensure seamless journeys.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of approximately €40,000 - €55,000 per annum, depending on experience.
  • The opportunity to work in a dynamic startup environment, driving innovation and growth.
  • International collaboration, working with a diverse and talented team.
  • Professional development opportunities, including training and mentorship.
  • A range of employee benefits, including Spanish language classes, mindfulness sessions, and social events.
Requirements

To succeed in this role, you should have:

  • Native-level German and fluent English skills.
  • Experience in customer service, with a proactive and solution-oriented approach.
  • An interest in tech innovations, including chatbot integrations.
  • Quick thinking, lightning-fast typing skills, and adaptability to evolving tech.
About Us

Wibit Consulting & Services (Wibitcs) is a leading provider of innovative solutions, committed to delivering exceptional customer experiences.



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