Global B2B Customer Solutions Expert
hace 1 día
David Kennedy Recruitment is partnering with a leading outsourcing company to recruit a German-speaking Global B2B Customer Solutions Expert for their offices in Valencia, Spain. This role offers a unique opportunity to take on more responsibility in project design and work on a new fintech scale-up project.
**Job Overview:**
This exciting position involves working closely with B2B customers over the phone, email, and chat to find effective solutions to their problems. You will be part of a dynamic team that constantly strives to improve the customer experience through brainstorming and innovative approaches.
**Key Responsibilities:**
- Support B2B customers in resolving their queries and issues
- Communicate effectively with customers to understand their needs and provide suitable solutions
- Collaborate with colleagues to enhance the customer experience and develop new ideas
- Troubleshoot and manage payment inquiries from sellers and buyers
- Improve overall company NPS through excellent service and flagging customer queries for escalation
- Map and improve business processes to enhance customer journey and satisfaction
**Requirements:**
- Native level German and fluent English language skills
- Excellent communication and interpersonal skills
- A strong interest in innovation and technology integration
- Proactive and solution-oriented approach to problem-solving
- Ability to think creatively and come up with effective solutions
- A technical background is an advantage
**Benefits:**
- Spanish and mindfulness classes
- Great Friday evening drinks and social events
- Free lunch and breakfast at the office
- An international working environment with 20+ nationalities
- Opportunities for professional growth and development
The estimated salary for this position is €45,000 - €55,000 per annum, depending on experience and qualifications.
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