Global B2B Customer Solutions Expert

hace 1 día


Valencia, Valencia, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is partnering with a leading outsourcing company to recruit a German-speaking Global B2B Customer Solutions Expert for their offices in Valencia, Spain. This role offers a unique opportunity to take on more responsibility in project design and work on a new fintech scale-up project.

**Job Overview:**

This exciting position involves working closely with B2B customers over the phone, email, and chat to find effective solutions to their problems. You will be part of a dynamic team that constantly strives to improve the customer experience through brainstorming and innovative approaches.

**Key Responsibilities:**

  • Support B2B customers in resolving their queries and issues
  • Communicate effectively with customers to understand their needs and provide suitable solutions
  • Collaborate with colleagues to enhance the customer experience and develop new ideas
  • Troubleshoot and manage payment inquiries from sellers and buyers
  • Improve overall company NPS through excellent service and flagging customer queries for escalation
  • Map and improve business processes to enhance customer journey and satisfaction

**Requirements:**

  • Native level German and fluent English language skills
  • Excellent communication and interpersonal skills
  • A strong interest in innovation and technology integration
  • Proactive and solution-oriented approach to problem-solving
  • Ability to think creatively and come up with effective solutions
  • A technical background is an advantage

**Benefits:**

  • Spanish and mindfulness classes
  • Great Friday evening drinks and social events
  • Free lunch and breakfast at the office
  • An international working environment with 20+ nationalities
  • Opportunities for professional growth and development

The estimated salary for this position is €45,000 - €55,000 per annum, depending on experience and qualifications.



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