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Automated Laboratory Solutions Expert
hace 1 mes
Company Overview
F. Hoffmann-La Roche Ag fosters diversity, equity, and inclusion, representing the communities we serve worldwide.
Job Description
We are seeking a highly skilled Solution Specialist to join our Global Customer Support team in Spain or Germany.
Your primary responsibility will be to provide expert-level support for automated core laboratories, working closely with international teams.
You will be responsible for training, mentoring, and supporting solution specialists from affiliates and regional customer support teams.
The ideal candidate will have an IT/automation background, customer experience, and a strong understanding of solution relevance in automated core laboratories.
We are looking for someone who can combine their knowledge with other disciplines to creatively solve issues and put customers at the center of all activities.
Responsibilities include developing and updating learning paths for solution specialists, supporting complex cases, and implementing solutions on-site.
Salary
The estimated salary for this position is around €65,000 - €80,000 per year, depending on location and experience.
