Core Laboratory Solutions Expert

hace 1 día


Valencia, Valencia, España F. Hoffmann-La Roche Gruppe A tiempo completo

About Us
F. Hoffmann-La Roche Gruppe fosters diversity, equity and inclusion in its global operations. A diverse workforce is essential to understanding the complex healthcare needs of our customers. We believe that embracing individuality drives success.

Our Team
We are the GCS Solution Team: a collaborative group of experts who design and implement solutions for automated core laboratories. Located in Spain and Germany, we work together to deliver exceptional results. Our team is built on trust, customer orientation, and an active feedback culture.

The Role
We are seeking a skilled Solution Specialist with an IT/automation background and customer experience. As part of our training & support organization, you will mentor future solution specialists and provide international support to our customers. You may need to be onsite with our customers. Your out-of-the-box thinking will allow you to combine your knowledge with other disciplines to creatively solve issues.

Key Responsibilities
As a Solution Specialist in Global Customer Support, you will be responsible for:

  • Solution support in automated core laboratories
  • Training (conceptualization to implementation) and mentoring of solution specialists
  • Development and update of a learning path for Solution Specialists
  • Builiding effective relationships with various teams

About the Position
You will see yourself as a problem-solver who puts the customer at the center of all activities. Your creativity and ability to combine knowledge with other disciplines will enable you to find innovative solutions. You will also be responsible for setting up customer-specific solution documentation and providing input for troubleshooting guides.

Your Benefits
We offer a competitive salary range of 60,000 - 80,000 USD per year, depending on experience and qualifications, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional results in a collaborative environment, we encourage you to apply.



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