Customer Experience Expert for Fintech Support

hace 6 días


Valencia, Valencia, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is collaborating with a leading company in the Outsourcing/BPO sector, which seeks to hire a Customer Experience Specialist proficient in Dutch. The role involves providing excellent customer support services from our offices in Valencia.

Position: Customer Experience Specialist
Location: Valencia, Spain
Employment type: Full-time
Remuneration: €40,000 - €55,000 per annum (dependent on experience)

Duties and Responsibilities:

  • Communicate effectively with customers via various channels including phone, email, chat, and social media.
  • Showcase exceptional communication skills such as active listening, empathy, and personalization in every customer interaction.
  • Guide customers through their inquiries and ensure they receive the best possible solution, resulting in a positive experience.
  • Identify and address customer needs, escalating them internally to enhance and/or develop processes.
  • Achieve outstanding performance by focusing on key performance indicators (KPIs): Customer Satisfaction, quality, and productivity.
  • Maintain high levels of customer satisfaction and retention through impactful customer experiences.

Requirements:
  • Native fluency in Dutch, both spoken and written.
  • Fluent English language skills (at least B2 level).
  • Prior experience in finance or hospitality/customer-facing roles is beneficial.
  • Excellent communication skills, active listening, and empathy.
  • Ability to thrive in a team environment and contribute positively.
  • Familiarity with Google Suite, MS Office, and CRM tooling.

Benefits:
  • An attractive remuneration package based on experience, skills, and performance.
  • Comprehensive health insurance.
  • Free lunch provided.
  • Spanish language lessons.
  • Bootcamp sessions twice a week.
  • Drinks and social activities every Friday.
  • Opportunity to be part of a dynamic and creative team with a friendly atmosphere.
  • Guidance and tools to reach full potential.


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