Fintech Customer Support Specialist

hace 3 semanas


Valencia, Valencia, España Blu Selection A tiempo completo

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?

We have an exciting opportunity for you in Valencia, Spain.

Responsibilities and Impact
  • Support B2B customers mainly over email and chat, but also phone.
  • Constantly brainstorm with your colleagues to improve the Customer Experience.
  • Troubleshooting, innovation, and change management are part of the daily business.
  • Control and handle payment inquiries from sellers and buyers through various client platforms.
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service.
  • Flagging and escalation of customer queries and coming up with suitable solutions.
  • Mapping and improving business processes to enhance customer journey and satisfaction.
Requirements
  • Proficiency in the German language at a native speaking level and a C1 level in the English language.
  • Competency in using computers.
  • Excellent communication skills.
  • You are proactive and solution-oriented.
  • You are interested in working in an ambitious team.
What's in it for you?
  • Spanish classes.
  • Great Friday evening drinks.
  • Fitness bootcamps to stay fit and active.
  • Mindfulness classes.
  • Work at a tech startup where you can develop and there is room for your ideas.
  • Improve your professional skills: communication, innovation, and implementation of new technology.
  • Free lunch and breakfast at the office.
  • An international working environment with 20+ nationalities.

We estimate the salary range for this position to be around €40,000-€60,000 per year, depending on experience. This is a great opportunity to join our team and contribute to the growth of our fintech startup.



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