Customer Experience Expert for Fintech

hace 4 días


Valencia, Valencia, España David Kennedy Recruitment A tiempo completo

Exceptional Recruitment Services

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David Kennedy Recruitment is proud to present an exciting opportunity for a Customer Experience Specialist to join a leading Outsourcing/BPO company in Valencia, Spain.

About the Role

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We are seeking a highly skilled professional with excellent communication skills and a passion for delivering exceptional customer experiences. As a Customer Experience Specialist, you will be responsible for communicating with customers through various channels, showcasing extraordinary communication skills, and guiding customers with their questions.

Key Responsibilities:

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  • Communicate with customers through phone, email, chat, and social media.">
  • Showcase extraordinary communication skills such as listening, empathy, and personalization.">
  • Guide customers with their questions and ensure they are offered the right solution.">
  • Identify and address customer needs to escalate internally and improve processes.">
  • Maintain customer satisfaction and retention through impactful customer experiences.">
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Requirements

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To be successful in this role, you will need:

Candidate Profile:

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  • A native speaker of Dutch (C1 level) with fluent English (at least B2 level).">
  • A Bachelor's degree and experience in finance or customer-facing roles is preferred.">
  • Excellent communication skills, ability to listen, and show empathy.">
  • Able to work in a fast-paced environment and thrive in teamwork.">
  • Tech-savvy with knowledge of Google Suite, MS Office, and CRM tooling.">
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What We Offer

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As a valued member of our team, you can expect:

Benefits:

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  • An excellent remuneration package based on experience, skills, and performance.">
  • Free lunch.">
  • Spanish lessons.">
  • Bootcamp twice a week.">
  • Drinks every Friday.">
  • Be part of a dynamic and creative team with a positive and friendly atmosphere.">
  • Guidance and tools to reach career potential.">
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About David Kennedy Recruitment

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At David Kennedy Recruitment, we pride ourselves on delivering exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

Salary Estimate:

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Ranging from €35,000 to €50,000 per annum depending on experience.



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