Customer Experience Expert for Fintech
hace 4 días
Exceptional Recruitment Services
">David Kennedy Recruitment is proud to present an exciting opportunity for a Customer Experience Specialist to join a leading Outsourcing/BPO company in Valencia, Spain.
About the Role
">We are seeking a highly skilled professional with excellent communication skills and a passion for delivering exceptional customer experiences. As a Customer Experience Specialist, you will be responsible for communicating with customers through various channels, showcasing extraordinary communication skills, and guiding customers with their questions.
Key Responsibilities:
">- ">
- Communicate with customers through phone, email, chat, and social media.">
- Showcase extraordinary communication skills such as listening, empathy, and personalization.">
- Guide customers with their questions and ensure they are offered the right solution.">
- Identify and address customer needs to escalate internally and improve processes.">
- Maintain customer satisfaction and retention through impactful customer experiences.">
Requirements
">To be successful in this role, you will need:
Candidate Profile:
">- ">
- A native speaker of Dutch (C1 level) with fluent English (at least B2 level).">
- A Bachelor's degree and experience in finance or customer-facing roles is preferred.">
- Excellent communication skills, ability to listen, and show empathy.">
- Able to work in a fast-paced environment and thrive in teamwork.">
- Tech-savvy with knowledge of Google Suite, MS Office, and CRM tooling.">
What We Offer
">As a valued member of our team, you can expect:
Benefits:
">- ">
- An excellent remuneration package based on experience, skills, and performance.">
- Free lunch.">
- Spanish lessons.">
- Bootcamp twice a week.">
- Drinks every Friday.">
- Be part of a dynamic and creative team with a positive and friendly atmosphere.">
- Guidance and tools to reach career potential.">
About David Kennedy Recruitment
">At David Kennedy Recruitment, we pride ourselves on delivering exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
Salary Estimate:
">Ranging from €35,000 to €50,000 per annum depending on experience.
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