Customer Support Expert

hace 17 horas


Valencia, Valencia, España Zoho Corporation B.V. A tiempo completo
Role Overview

We are seeking a highly motivated Customer Support Representative to join our team at Zoho Corporation B.V. in the European market.

About Us

Welcome to Zoho, where innovation and customer-centric solutions converge to transform businesses across the continent. As a leading provider of cloud-based software and services, we empower organizations of all sizes to thrive in the digital age.

Job Description

As a Customer Support Representative, you will be responsible for providing exceptional support to our customers via phone, chat, and email. You will learn and master Zoho's suite of SaaS products to become a product expert, assist customers with inquiries, troubleshoot issues, and provide product guidance and onboarding.

Responsibilities
  • Learn and master Zoho's suite of SaaS products
  • Assist European customers via phone, chat, and email
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns
  • Maintain accurate and detailed records of customer interactions and resolutions
  • Contribute to the creation and improvement of support documentation
Requirements

To be successful in this role, you should have:

  • Full professional proficiency in English and Spanish Language (both written and verbal)
  • Basic understanding of software programs; prior experience with SaaS products is an advantage
  • Ability to learn quickly and adapt to evolving product features
  • Excellent problem-solving and analytical skills
  • Comfortable working in an office environment
Salary and Benefits

The estimated annual salary for this position is €35,000 - €50,000 depending on qualifications and experience. Our company offers a competitive salary package aligned with candidate's qualifications, experience, and the market value of the role. We also provide continuous training and professional development opportunities, a supportive and inclusive work environment, clear development plan, participation in coaching and mentoring schemes, and the opportunity to work with a global team and contribute to the growth of a leading technology company.



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