European Customer Support Specialist

hace 3 días

Valencia, Valencia, España Zoho Corporation B.V. A tiempo completo

Unlock your potential as a talented Customer Support professional in the dynamic world of technology. Zoho Corporation B.V. is seeking a highly motivated Junior Customer Support Representative to join our thriving team and contribute to our exciting growth journey.

About Us

We are a leading provider of cloud-based software and services, empowering businesses worldwide with innovative solutions. Our organization believes in experimentation, iteration, and following your instincts. As one of the pioneers in the industry, we have been at the forefront of transforming businesses across the continent.

As a dedicated Junior Customer Support Representative, you will be responsible for assisting European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance. You will collaborate with cross-functional teams to ensure prompt resolution of customer concerns and maintain accurate records of customer interactions and resolutions.

Responsibilities
  • Learn and master Zoho's suite of SaaS products to become a product expert
  • Assist European customers via various communication channels
  • Collaborate with teams to resolve customer concerns
  • Maintain accurate records of customer interactions
  • Contribute to the creation and improvement of support documentation
Requirements
  • Full professional proficiency in English and Dutch Language (both written and verbal)
  • Basic understanding of software programs; prior experience with SaaS products is an advantage
  • Ability to learn quickly and adapt to evolving product features
  • Excellent problem-solving and analytical skills
  • Comfortable working in an office environment
Benefits
  • Competitive salary package aligned with candidate's qualifications, experience, and market value of the role (€45,000 - €55,000 per year)
  • Continuous training and professional development opportunities
  • Supportive and inclusive work environment
  • Clear development plan in the short, medium, and long run
  • Participation in coaching and mentoring schemes
  • Opportunity to work with a global team and contribute to the growth of a leading technology company

The successful candidate will be subjected to background verification in compliance with national legislation and market standards. We encourage applicants with a national or EU passport, valid work authorization, and within commutable distance to apply. Let's shape the future of business software together

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