Customer Support Expertise in Zoho Products

hace 2 días


Valencia, Valencia, España Zoho Corporation Europe A tiempo completo

Job Summary
Zoho Corporation Europe is seeking a highly motivated Certified Customer Support Representative to join our team and provide exceptional support to our European customers. This role involves learning and mastering Zoho's suite of SaaS products, addressing customer inquiries, troubleshooting issues, and providing product guidance.

About the Role
This is an exciting opportunity for a dynamic individual with excellent problem-solving skills to gain valuable experience and grow within the organization. The successful candidate will be responsible for maintaining accurate records of customer interactions and resolutions, collaborating with cross-functional teams, and contributing to the creation and improvement of support documentation.

Key Responsibilities
- Learn and master Zoho's suite of SaaS products to become a product expert.
- Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.

Requirements
- Full professional proficiency in English and Dutch Language (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
- Bonus Skills: Proficiency in one or more European languages such as Spanish, German or French Previous customer support experience.
- Basic programming knowledge.

Benefits
- Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role. (£25,000 - £35,000 per annum)
- Continuous training and professional development opportunities
- Supportive and inclusive work environment
- Clear development plan in the short, medium and long run
- Participation in coaching and mentoring schemes
- Opportunity to work with a global team and contribute to the growth of a leading technology company
- It is essential for the applicant to hold a national or EU passport and have a valid work authorisation.

Additional Information
The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. We are committed to creating a diverse and inclusive workplace culture, where everyone feels valued and supported. If you are a motivated and customer-focused individual looking for a challenging role, please apply now



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