Customer Support Expert for European Markets
hace 7 días
Zoho Corporation B.V. is a leading provider of cloud-based software and services, empowering businesses worldwide with innovative solutions.
We are seeking a dedicated Customer Support Representative to join our team and provide exceptional support to our customers in the European market.
This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.
Key Responsibilities:- Learn and master Zoho's suite of SaaS products to become a product expert.
- Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
The ideal candidate will possess strong problem-solving skills, be proficient in English and Dutch, and have basic knowledge of software programs.
A competitive salary package aligned with the market value of the role and the candidate's qualifications, as well as opportunities for continuous training and professional development, make this a compelling offer.
Benefits include a clear development plan, participation in coaching and mentoring schemes, and the chance to work with a global team and contribute to the growth of a leading technology company.
Please note that the successful candidate will be subjected to background verification in compliance with national legislation and market standards.
We offer a dynamic work environment and a chance to shape the future of business software.
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