Customer Support Specialist
hace 2 semanas
Zoho Corporation B.V. is seeking a highly motivated Junior Customer Support Representative to join our team in the European market.
This is an excellent opportunity for a self-starter with a passion for customer support to gain valuable experience and grow within our organisation.
Responsibilities:- Product Expertise: Learn and master Zoho's suite of SaaS products to provide exceptional support to customers.
- Customer Interaction: Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Team Collaboration: Work closely with cross-functional teams to ensure prompt resolution of customer concerns.
- Record Keeping: Maintain accurate and detailed records of customer interactions and resolutions.
- Documentation: Contribute to the creation and improvement of support documentation.
- Language Proficiency: Full professional proficiency in English and German language (both written and verbal).
- Software Knowledge: Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Adaptability: Ability to learn quickly and adapt to evolving product features.
- Problem-Solving: Excellent problem-solving and analytical skills.
- Work Environment: Comfortable working in an office environment.
- Competitive Salary: A competitive salary package aligned with candidate's qualifications, experience, and the market value of the role (€40,000 - €60,000 per annum).
- Training and Development: Continuous training and professional development opportunities.
- Supportive Environment: Supportive and inclusive work environment.
- Clear Career Path: Clear development plan in the short, medium, and long run.
- Mentoring: Participation in coaching and mentoring schemes.
- Global Opportunities: Opportunity to work with a global team and contribute to the growth of a leading technology company.
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