Customer Service Expert

hace 3 semanas


Valencia, Valencia, España Zoho Corporation Europe A tiempo completo

Are you a highly motivated and ambitious individual looking to kick-start your career in the technology industry? Zoho Corporation Europe is seeking a highly skilled Technical Support Specialist to join our talented team and be part of our exciting growth journey. As a key member of our support team, you will be responsible for providing exceptional customer service and onboarding to European customers.

This is an excellent opportunity for a self-starter with a passion for technical support to gain valuable experience and grow within the organization. Our ideal candidate will have a strong understanding of software programs and prior experience with SaaS products is an advantage.

About Us

Welcome to the fascinating world of Zoho Corporation Europe, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, we have been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Key Responsibilities
  1. Learn and master Zoho's suite of SaaS products to become a product expert.
  2. Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance and managing onboarding.
  3. Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  4. Maintain accurate and detailed records of customer interactions and resolutions.
  5. Contribute to the creation and improvement of support documentation.
Requirements
  1. Full professional proficiency in English and Spanish Language (both written and verbal).
  2. Basic understanding of software programs; prior experience with SaaS products is an advantage.
  3. Ability to learn quickly and adapt to evolving product features.
  4. Excellent problem-solving and analytical skills.
  5. Comfortable working in an office environment.
Benefits
  1. A competitive salary package aligned with the market value of the role, estimated to be around €45,000-€60,000 per year, depending on qualifications and experience.
  2. Continuous training and professional development opportunities.
  3. Supportive and inclusive work environment.
  4. Clear development plan in the short, medium and long run.
  5. Participation in coaching and mentoring schemes.
  6. Opportunity to work with a global team and contribute to the growth of a leading technology company.


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