Customer Service Advocate

hace 6 días


Valencia, Valencia, España Empresa Reconocida A tiempo completo
About Us

Empresa Reconocida is a leading provider of innovative medical solutions, dedicated to improving patient outcomes and transforming the healthcare landscape.

Job Summary

We are seeking an experienced Customer Service Advocate to join our team. As a key member of our Customer Solutions department, you will be responsible for delivering exceptional customer service, resolving complex issues, and ensuring seamless product returns management.

Key Responsibilities
  • Coordinate timely product returns, including packaging, documentation preparation, and distribution.
  • Support physical consignment checks, resolving inventory discrepancies in collaboration with the sales team.
  • Manage service complaints, investigating root causes, and liaising with third-party vendors as necessary.
  • Process no-charge product requests from the sales organization.
  • Maintain open communication with Local Customer Solutions teams to ensure customer relationships and expectations are met.
  • Work closely with relevant departments to process product requests for clinical trials.
Requirements
  • H.S. Diploma or equivalent, along with 3 years of related experience.
  • Bilingual proficiency in Spanish and English.
  • Act as a part of the super-user network for JDE and SFDC.
Preferred Qualifications
  • Advanced computer skills, including MS Office Suite proficiency.
  • Bachelor's degree in a related field of expertise.
  • Excellent organizational skills, with the ability to work independently and manage confidential information.
  • Strong written and verbal communication skills, with the ability to negotiate and resolve difficult situations.
  • Ability to work effectively in a cross-functional team environment.
Estimated Salary

$60,000 - $80,000 per annum, depending on location and experience.



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