Customer Service Representative

hace 1 semana


Valencia, Valencia, España Recruitment Direct A tiempo completo

We are seeking Customer Service Representatives to join our team at Recruitment Direct in Athens, Greece. The ideal candidate will have a strong understanding of German language and culture, as well as excellent communication and problem-solving skills.

Job Overview

This is an exciting opportunity to work with a prominent financial institution, offering a competitive salary, bonuses, and the chance to work remotely. As a Customer Service Representative, you will be responsible for providing high-quality customer support to German-speaking clients of the bank.

Key Responsibilities
  • Provide customer support to German-speaking clients via phone, email, or chat
  • Assist with inquiries related to banking services, accounts, transactions, and product offerings
  • Handle complaints and resolve issues efficiently and professionally
  • Maintain accurate records of customer interactions in the company's CRM system
Requirements
  • C1 level minimum German language proficiency
  • B1 level minimum English language proficiency
  • Excellent communication and problem-solving skills
  • Customer service experience is a plus but not required
Work Conditions
  • Hours: 24/7 rota based
  • Location: Work from the office in Athens (relocation assistance available) or remote work option anywhere within Greece
Benefits
  • Salary: €1250 gross per month
  • Performance Bonus: Up to 10%
  • Other Perks: €100 monthly UP Hellas (meal card or related benefit) and private medical insurance


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