Customer Service Representative
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We are seeking Customer Service Representatives to join our team at Recruitment Direct in Athens, Greece. The ideal candidate will have a strong understanding of German language and culture, as well as excellent communication and problem-solving skills.
Job OverviewThis is an exciting opportunity to work with a prominent financial institution, offering a competitive salary, bonuses, and the chance to work remotely. As a Customer Service Representative, you will be responsible for providing high-quality customer support to German-speaking clients of the bank.
Key Responsibilities- Provide customer support to German-speaking clients via phone, email, or chat
- Assist with inquiries related to banking services, accounts, transactions, and product offerings
- Handle complaints and resolve issues efficiently and professionally
- Maintain accurate records of customer interactions in the company's CRM system
- C1 level minimum German language proficiency
- B1 level minimum English language proficiency
- Excellent communication and problem-solving skills
- Customer service experience is a plus but not required
- Hours: 24/7 rota based
- Location: Work from the office in Athens (relocation assistance available) or remote work option anywhere within Greece
- Salary: €1250 gross per month
- Performance Bonus: Up to 10%
- Other Perks: €100 monthly UP Hellas (meal card or related benefit) and private medical insurance
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