French Customer Service Representative

hace 2 semanas


Valencia, Valencia, España Newco Communications A tiempo completo

Newco Communications is seeking a highly skilled French Customer Service Representative to join our team in Valencia. In this role, you will be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care.

About the Role

As a French Customer Service Representative, you will work on a project where accuracy is an absolute must. You will deal with questions from credit card holders and ensure the security and protection of credit card details. Your responsibilities will include:

  • Providing solutions for payment refusals
  • Analysing possibly fraudulent transactions with cardholders
  • Helping cardholders with changes such as address or limit changes

You will need to maintain security procedures around sensitive data and possess strong communication and social skills. Paid training will be provided, and you will have the opportunity to work in a dynamic environment with a positive attitude towards change.

Requirements

To succeed in this role, you will need:

  • Native-level proficiency in French (both spoken and written) and a good command of the English language
  • A high school diploma or equivalent qualification
  • Previous customer service experience is a bonus but not a requirement

You will be a master problem solver, able to confidently interact with customers and resolve issues efficiently. You should be comfortable using computer systems and various software applications.

What We Offer

Newco Communications offers a competitive salary and benefits package, including:

  • A permanent role with a competitive salary (£25,000 - £35,000 per annum)
  • Extensive paid training provided
  • Opportunities for internal growth and career progression
  • Hybrid/remote working model after training
  • Comprehensive support for mental health and well-being

We are a diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere. If you are passionate about providing outstanding customer service and thrive in a dynamic work environment, we would love to hear from you.



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