Customer Service Representative in Financial Services

hace 3 semanas


Valencia, Valencia, España Blu Selection A tiempo completo

Blu Selection is seeking a skilled Customer Service Specialist to join its team in Valencia, Spain. As a Customer Service Representative in the fintech industry, you will play a vital role in supporting B2B clients and driving customer satisfaction.

About the Role

This is an exciting opportunity for someone who thrives in a fast-paced, customer-centric environment and has excellent communication skills. You will be responsible for:

  • Supporting B2B customers primarily via email and chat, but also phone
  • Collaborating with colleagues to improve the customer experience
  • Troubleshooting, innovation, and change management
  • Handling payment inquiries from sellers and buyers through various client platforms
  • Improving Trustpilot reviews and overall company NPS through exceptional service
  • Flagging and escalating customer queries and providing suitable solutions
  • MAPPING and improving business processes to enhance customer journey and satisfaction

You will work closely with a dynamic team to deliver top-notch customer service and drive business growth. If you are passionate about working in an ambitious team and have a knack for problem-solving, this could be the ideal role for you.

About You

To succeed in this position, you will need:

  • Proficiency in Dutch language at a native speaking level and C1 level in English
  • Minimum MBO4 diploma, background in IT/finance/economy preferred
  • Competency in using computers
  • Excellent communication skills
  • You are proactive and solution-oriented
  • You are interested in working in an ambitious team

We offer a competitive salary of €19,200 per year, as well as opportunities for professional growth and development. Join our team in Valencia and take your career to the next level



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