
Customer Service Representative in Financial Services
hace 3 semanas
Blu Selection is seeking a skilled Customer Service Specialist to join its team in Valencia, Spain. As a Customer Service Representative in the fintech industry, you will play a vital role in supporting B2B clients and driving customer satisfaction.
About the RoleThis is an exciting opportunity for someone who thrives in a fast-paced, customer-centric environment and has excellent communication skills. You will be responsible for:
- Supporting B2B customers primarily via email and chat, but also phone
- Collaborating with colleagues to improve the customer experience
- Troubleshooting, innovation, and change management
- Handling payment inquiries from sellers and buyers through various client platforms
- Improving Trustpilot reviews and overall company NPS through exceptional service
- Flagging and escalating customer queries and providing suitable solutions
- MAPPING and improving business processes to enhance customer journey and satisfaction
You will work closely with a dynamic team to deliver top-notch customer service and drive business growth. If you are passionate about working in an ambitious team and have a knack for problem-solving, this could be the ideal role for you.
About YouTo succeed in this position, you will need:
- Proficiency in Dutch language at a native speaking level and C1 level in English
- Minimum MBO4 diploma, background in IT/finance/economy preferred
- Competency in using computers
- Excellent communication skills
- You are proactive and solution-oriented
- You are interested in working in an ambitious team
We offer a competitive salary of €19,200 per year, as well as opportunities for professional growth and development. Join our team in Valencia and take your career to the next level
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