Fintech Customer Service Specialist
hace 2 días
Careerxtra is a leading Outsourcing/BPO company, dedicated to delivering exceptional customer experiences in a thriving Fintech environment.
Job DescriptionWe are seeking a Dutch-speaking Customer Service professional to join our brand-new team in Valencia, Spain. As a Fintech Customer Service Specialist, you will be responsible for:
- Multi-Channel Communication: Engage with customers through various channels, including phone, email, chat, and social media, ensuring a seamless and positive experience across all platforms.
- Personalized Customer Service: Use your extraordinary communication skills, including active listening and empathy, to personalize every conversation and connect with customers on a meaningful level.
- Problem-Solving: Guide customers through their inquiries and provide effective solutions, leaving them with a smile and a positive impression of the company.
- Process Improvement: Identify and escalate customer needs internally to improve and develop processes, ensuring the company continually enhances its customer experience.
- Performance Excellence: Focus on achieving sky-high performance standards, with a keen eye on key KPIs such as Customer Satisfaction, quality, and productivity.
- Customer Retention: Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.
We are seeking a talented individual who possesses:
- Language Proficiency: Native-level Dutch (C2) with a strong command of English (C1).
- Customer-Centric: Enthusiastic, smart problem-solver with a passion for delivering excellent customer service.
- Empathy and Composure: Able to remain calm, empathetic, and composed, even when dealing with challenging customers.
- Curious and Creative: A natural investigator who enjoys using creative problem-solving skills to ensure customer satisfaction.
- Goal-Oriented: Target-driven with a focus on exceeding expectations and delivering top-notch performance.
We provide a competitive remuneration package tailored to your experience, skills, and performance, including:
- Competitive Salary: €35,000 - €40,000 per year, based on experience and qualifications.
- Full-Time Stability: Enjoy the security of a full-time contract with 39 hours per week.
- Cultural Diversity: Be part of an international team with over 25 nationalities, fostering a rich and inclusive workplace culture.
- Benefit Program: Enjoy perks like free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and exciting team events that bring everyone together.
- Career Growth: Thrive in a high-performance culture that will kickstart your career, with potential opportunities for growth within the organization.
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