Technical Support Specialist

hace 21 horas


Valencia, Valencia, España Zoho Corporation Europe A tiempo completo
About the Role

We are seeking a highly motivated Technical Support Representative to join our team at Zoho Corporation Europe, providing exceptional support to our customers in the European market.

Key Responsibilities
  • Leverage your problem-solving skills to master Zoho's suite of SaaS products and become a product expert.
  • Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance and managing onboarding.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.
Requirements
  • Full professional proficiency in English and Spanish Language (both written and verbal).
  • Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Ability to learn quickly and adapt to evolving product features.
  • Excellent problem-solving and analytical skills.
  • Comfortable working in an office environment.
Benefits
  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Continuous training and professional development opportunities.
  • Supportive and inclusive work environment.
  • Clear development plan in the short, medium, and long run.
  • Participation in coaching and mentoring schemes.
  • Opportunity to work with a global team and contribute to the growth of a leading technology company.
Additional Information

The successful candidate will be subjected to background verification in compliance with national legislation and market standards. A competitive salary of around 40,000 EUR per year is expected based on the role's requirements and the location.



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