Technical Support Specialist for Global IT Infrastructure

hace 6 días


Valencia, Valencia, España LanguageWire A tiempo completo
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team in Valencia, Spain. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our internal teams and external customers.

Key Responsibilities:

  • Provide technical support and troubleshooting for our internally developed applications and end-user issues.
  • Collaborate with our software development and content engineering teams to resolve technical issues and implement solutions.
  • Communicate effectively with colleagues and customers to identify and resolve technical issues.
  • Create and maintain detailed bug reports and documentation of technical issues.

Requirements:

  • Experience working with customer ticketing systems like Zendesk, Freshdesk, or Jitbit.
  • Understanding of databases and basic SQL skills.
  • Basic code understanding to identify issues and read logs.
  • Ability to understand new systems and technologies quickly.
  • Eager to learn and passionate about technology.

What You'll Need to Bring:

  • Fluent in spoken and written English.
  • Excellent communication and teamwork skills.
  • Able to work independently and as part of a team.

Salary:

The estimated salary for this position is €35,000 - €45,000 per year, depending on experience.

Benefits:

  • Private health insurance.
  • International company with over 400 employees.
  • Flexible work options tailored to individual preferences.
  • Fun and inclusive company culture.

About LanguageWire:

We want to wire the world together with language. We believe that relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest way of communicating. We encourage authentic collaboration, invite feedback, and foster a positive social environment.

Contact Information:



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