Global IT Support Specialist

hace 5 días


Valencia, Valencia, España Cai A tiempo completo

Job Title: Global IT Support Specialist

About the Role:
We are seeking a highly motivated and experienced Global IT Support Specialist to join our team at Cai. As a Global IT Support Specialist, you will provide dedicated technical support to our Guest Accounts Purser team, ensuring seamless operation of all systems used for managing guest folio accounts.

Key Responsibilities:
• Provide technical support for the property management system, ensuring proper functionality in accordance with brand standards and company policies.
• Assist in the validation and processing of credit card transactions, ensuring compliance with company's SQM policies.
• Monitor and troubleshoot issues with declined or problematic credit card transactions, providing support to guests and staff in setting up alternative payment methods.
• Support the final settlement of credit cards and generation of end-of-voyage reports, ensuring accuracy and adherence to GCS procedures.
• Collaborate with Guest Relations Officers to resolve guest inquiries and disputes, providing technical backup for applied charges.
• Generate and distribute standard memorandums and reminders regarding guest account statuses as per company guidelines.
• Oversee and provide support for the monitoring and adjustment of guest and crew onboard accounts.
• Ensure the accurate processing and balancing of prepaid onboard credits and onboard credits given during voyages.
• Conduct regular system audits and maintenance to ensure optimal performance and security.

Requirements:
• Fluency in English, both written and verbal.
• Minimum of two years of experience in an IT support role, preferably within the hospitality or cruise ship industry.
• Prior experience as a Guest Accounts Purser is highly preferred.


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