IT Support Specialist

hace 4 semanas

Valencia, Valencia, España CAI A tiempo completo

Job Summary

We are seeking a skilled IT Support Specialist to provide dedicated technical support to the Guest Accounts Purser team, ensuring seamless operation of all systems used for managing guest folio accounts.

Key Responsibilities

  • Provide technical support for the property management system, ensuring proper functionality in accordance with brand standards and company policies.
  • Assist in the validation and processing of credit card transactions, ensuring compliance with company's SQM policies.
  • Monitor and troubleshoot issues with declined or problematic credit card transactions, providing support to guests and staff in setting up alternative payment methods.
  • Support the final settlement of credit cards and generation of end-of-voyage reports, ensuring accuracy and adherence to GCS procedures.
  • Collaborate with Guest Relations Officers to resolve guest inquiries and disputes, providing technical backup for applied charges.
  • Generate and distribute standard memorandums and reminders regarding guest account statuses as per company guidelines.
  • Oversee and provide support for the monitoring and adjustment of guest and crew onboard accounts.
  • Ensure the accurate processing and balancing of prepaid onboard credits and onboard credits given during voyages.
  • Conduct regular system audits and maintenance to ensure optimal performance and security.

Requirements

  • Fluency in English, both written and verbal.
  • Minimum of two years of experience in an IT support role, preferably within the hospitality or cruise ship industry.
  • Prior experience as a Guest Accounts Purser is highly preferred.
  • Strong customer service skills with the ability to interact effectively with guests and staff in a multicultural environment.
  • Excellent problem-solving, decision-making, and interpersonal skills.
  • Proficiency in computer software relevant to property management and accounting systems.
  • Solid understanding of accounting principles, including debits/credits, adjusting entries, and corrections.
  • Ability to work independently and as part of a team in a dynamic, fast-paced environment.

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