Senior IT Support Specialist
hace 1 semana
Job Summary
We are seeking a skilled Senior IT Support Specialist to join our team at Cai. As a key member of our technical operations team, you will be responsible for providing dedicated technical support to our Guest Accounts Purser team, ensuring seamless operation of all systems used for managing guest folio accounts. This role requires a strong understanding of the specific needs and workflows associated with the Guest Accounts Purser role, including familiarity with property management systems, credit card processing, and guest account management.
Key Responsibilities
• Provide technical support for the property management system, ensuring proper functionality in accordance with brand standards and company policies.
• Assist in the validation and processing of credit card transactions, ensuring compliance with company's SQM policies.
• Monitor and troubleshoot issues with declined or problematic credit card transactions, providing support to guests and staff in setting up alternative payment methods.
• Support the final settlement of credit cards and generation of end-of-voyage reports, ensuring accuracy and adherence to GCS procedures.
• Collaborate with Guest Relations Officers to resolve guest inquiries and disputes, providing technical backup for applied charges.
• Generate and distribute standard memorandums and reminders regarding guest account statuses as per company guidelines.
• Oversee and provide support for the monitoring and adjustment of guest and crew onboard accounts.
• Ensure the accurate processing and balancing of prepaid onboard credits and onboard credits given during voyages.
• Conduct regular system audits and maintenance to ensure optimal performance and security.
Requirements
• Fluency in English, both written and verbal.
• Minimum of two years of experience in an IT support role, preferably within the hospitality or cruise ship industry.
• Prior experience as a Guest Accounts Purser is highly preferred.
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