IT Support Specialist
hace 4 semanas
We are a leading company in the digital transactions industry, revolutionizing the way businesses operate through secure electronic signatures and digital identification solutions.
With over 250,000 customers in more than 40 countries, we provide innovative solutions that enable users to sign millions of documents digitally.
We are eIDAS certified and follow European standards and the ANSSI General Security Regulation to ensure the highest level of security for our customers' online transactions.
Our team is passionate about delivering high-quality customer service and problem-solving, and we are looking for a skilled IT Support Specialist to join our team.
Key Responsibilities- Deploy new versions, hotfixes, and products on test, pre, and production infrastructure
- Provide user and workstation support, including setup and maintenance of computers in PC and MAC environments
- Investigate, diagnose, and resolve technical issues efficiently, providing effective and clear solutions
- Control and maintain documentation and assets for the user's scope, including PCs, laptops, printers, mobile devices, users, groups, mail, phone lines, Windows desktop, software, and more
- Manage Active Directory users, groups, and devices
- Contribute to the continuous improvement process by providing insights gained from customer support interactions
- Certificate of Higher Education (HNC) studies or equivalent
- Experience in Windows Desktop advanced administration, including solving issues, installing software, configuring, and more
- Networking knowledge and Windows Server Active Directory Operations
- Microsoft 365 operation and management
- Linux and MacOS knowledge
- Excellent communication skills in English and Spanish
- Passion for delivering high-quality customer service and problem-solving
- Flexible remote work
- Working hour flexibility
- Summer hours on Fridays in July and August
- Free health insurance for the employee and a discount for children
- Flexible compensation plan with Coverflex
- English or French classes with native teachers
- Technical training with specialized platforms
- Birthday off
- Referral bonus
- Catering service at the office
- Free coffee and snacks at the office
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