IT Support Specialist
hace 4 semanas
Job Summary:
We are seeking an IT Support Specialist to join our team at Empresa Reconocida. As an IT Support Specialist, you will be responsible for providing technical support to our colleagues based in Valencia and remotely to colleagues based in several other locations.
Key Responsibilities:
- Provide technical support to colleagues in person and remotely
- Take over the responsibility for onboarding and off-boarding processes
- Provision devices using multiple MDM platforms
- Maintain an up-to-date asset log via our IT Asset Management tool
- Act as the point of reference, providing documentation of new solutions/workarounds
- Participate in IT projects, such as new office setup, hardware refresh, and technology rollouts
- Collaborate with other team members to escalate and resolve complex technical problems
- Assist in the implementation of IT projects and upgrades, including system migrations and software deployments
- Maintain accurate documentation of IT systems, configurations, and procedures
- Ensure compliance with security protocols and best practices
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Minimum of 2 years' experience in an IT Support/Administrator role, preferably in a global company or multi-cultural environment
- Strong communication skills, ability to communicate with both business and technical stakeholders at all levels of an organization
- Experience in supporting macOS and Windows devices
- Familiarity with IT Asset & Configuration Management, and experience with Microsoft Intune/Kandji or similar MDM solutions
- Proficiency in troubleshooting technical issues and providing effective solutions
- Ability to work collaboratively in a team environment, supporting global employees both in-person and remotely
- Ideally familiarity with the ITIL framework and IT service management practices
- Proficiency in both written and spoken English is required
What We Offer:
- We're working in hybrid mode offering you flexibility to work onsite and from home
- 30 days paid vacation per year, flexible working hours, free access to our Employee Assistance Program, plus up to 3 months of remote working from anywhere in the EU, desk swap policy allowing additional remote working time from our other European offices
- Regular team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode
- Personal development perks including an annual budget for books and online trainings, regular internal trainings, German and English language classes
- A free Urban Sports Club L Pro Membership
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