Tech Support Specialist for Europe
hace 1 semana
Competitive Salary: €24,000 per annum
About the OpportunityWe are seeking a skilled Tech Support Specialist to join our Customer Service IT Support team in Athens, Greece.
Job SummaryThis is a fantastic opportunity for a fluent Lithuanian speaker to work with clients in Europe and utilize their technical research skills to troubleshoot customer problems.
The ideal candidate will have excellent communication skills, sales experience with consumer products and services, and an empathetic soul with strong communication skills.
- Identify customers' needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
- Assist customers to place an order and related issues
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
In return, we offer a comprehensive package including relocation support, competitive salary, healthcare benefits, and numerous other discounts.
About UsWe are a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
RequirementsCandidate must have EU citizenship or permission to work in Greece. If you're looking to advance your career and work for a multinational company, apply today
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