Digital Payments Strategist

hace 4 semanas

Valencia, Valencia, España G-STAR RAW A tiempo completo

Unlock the Future of Digital Payments

G-STAR RAW is seeking a seasoned Digital Payments Lead to spearhead our payments strategy and drive innovation in the industry.

This role involves developing and executing a comprehensive payments strategy, collaborating with senior leadership and cross-functional teams to optimize payment processes, enhance customer experience, and mitigate fraud risks.

As a Digital Payments Lead, you will be responsible for:

  • Strategy Development: Collaborate with the Head of Digital Trading to craft and implement a comprehensive payments strategy
  • Fraud and Risk Management: Define and manage strategies for chargebacks and fraud monitoring, including dispute resolution and identifying fraud patterns.
  • KPI Monitoring: Track and analyze payment KPIs to identify and resolve issues promptly.
  • Reporting: monthly performance reporting to Head of Digital Trading and Ecommerce Director, highlighting areas of risk and opportunity.
  • Customer Insights and Process Improvement: Analyze customer behavior to suggest product, messaging, or process changes that enhance customer satisfaction and reduce issues.
  • Stakeholder Management: Engage with internal and external stakeholders to support the delivery of strategic objectives.
  • Project Management: Oversee and prioritize the payments project roadmap, ensuring timely and effective delivery of initiatives.
  • Market and Technology Monitoring: Stay informed about new technologies and tools in the payments industry to improve processes and achieve business objectives.
  • Innovative Payment Solutions: Propose and implement new global & regional payment options to expand our portfolio, increase website performance and reduce costs.
  • Supplier Relationship Management: Maintain and manage relationships with key payment suppliers.
  • Operational Work: manage daily payment processing issues, oversee chargeback recovery efforts (including Klarna RFI), and ensure smooth operational workflows to maintain high payment success rates and minimize revenue losses.
  • Operational Improvement: Manage and resolve operational and product-related issues in payment processes
  • Works closely with Customer Service team to manage and resolve customer facing issues promptly.

What we're looking for:

  • 3-5 years' experience with online payments processing or payment operations on the client side.
  • Bachelor's or Master's degree in Finance, Data, Product Management, Business, or a related field.
  • Expertise in card processing, chargeback representment, payment fraud detection, or fraud management.
  • Experience with payment systems required. Experience with Adyen and/or Forter highly valued.
  • Advanced proficiency in Excel and familiarity with BI tools like Tableau.
  • Understanding of regulations in the payments industry, including PCI compliance & GDPR.
  • Oral and written fluency in English required.

What we offer:

  • A competitive salary and benefits package.
  • A clothing budget to showcase your personal style while representing G-STAR.
  • A fully paid private medical insurance.
  • Flexibility to work from home up to 2 days per week, promoting a healthy work-life balance.
  • Free access to leading learning and development platforms like Udemy and Goodhabitz.

What's next:

  • We will thoroughly review your CV and your portfolio.
  • We have a large expat community at G-STAR, so please apply with an English CV.
  • When we hopefully find what we are looking for, we will contact you for a chat and if it's a good fit, we'll plan our first interview.
  • Because we're very curious how you'd survive a mission impossible, we ask you to prepare a real-life business case in a follow-up interview.
  • Having an agile mindset is very important at G-STAR, therefore we ask you to participate in an (online) Learning Agility Assessment.
  • When we're ready to commit to each other, we'll finalize the terms we've discussed and we'll explain to you how to order your first pair of jeans from the G-STAR employee store.

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