Digital Payments Lead

hace 4 semanas

Valencia, Valencia, España G-STAR RAW A tiempo completo

Transforming Payments at G-STAR RAW

We are seeking an experienced and innovative Digital Payments Lead to join our team at G-STAR RAW. As a key member of our digital payments team, you will be responsible for developing and executing our payments strategy, working closely with senior leadership and cross-functional teams to optimize our payment processes, enhance customer experience, and mitigate fraud risks.

Key Responsibilities:

  • Develop and implement a comprehensive payments strategy in collaboration with the Head of Digital Trading.
  • Define and manage strategies for chargebacks and fraud monitoring, including dispute resolution and identifying fraud patterns.
  • Track and analyze payment KPIs to identify and resolve issues promptly.
  • Provide monthly performance reporting to the Head of Digital Trading and Ecommerce Director, highlighting areas of risk and opportunity.
  • Analyze customer behavior to suggest product, messaging, or process changes that enhance customer satisfaction and reduce issues.
  • Engage with internal and external stakeholders to support the delivery of strategic objectives.
  • Oversee and prioritize the payments project roadmap, ensuring timely and effective delivery of initiatives.
  • Stay informed about new technologies and tools in the payments industry to improve processes and achieve business objectives.
  • Propose and implement new global & regional payment options to expand our portfolio, increase website performance, and reduce costs.
  • Maintain and manage relationships with key payment suppliers.
  • Manage daily payment processing issues, oversee chargeback recovery efforts, and ensure smooth operational workflows to maintain high payment success rates and minimize revenue losses.

Requirements:

  • 3-5 years' experience with online payments processing or payment operations on the client side.
  • Bachelor's or Master's degree in Finance, Data, Product Management, Business, or a related field.
  • Expertise in card processing, chargeback representment, payment fraud detection, or fraud management.
  • Experience with payment systems required. Experience with Adyen and/or Forter highly valued.
  • Advanced proficiency in Excel and familiarity with BI tools like Tableau.
  • Understanding of regulations in the payments industry, including PCI compliance & GDPR.
  • Oral and written fluency in English required.

About G-STAR RAW

We are a denim-focused company that believes in the power of innovation and progress. Our team is passionate about creating a better future for people and the planet. We are looking for like-minded individuals who share our vision and values.

What We Offer

  • A competitive salary and benefits package.
  • A clothing budget to showcase your personal style while representing G-STAR RAW.
  • A fully paid private medical insurance.
  • Flexibility to work from home up to 2 days per week, promoting a healthy work-life balance.
  • Free access to leading learning and development platforms like Udemy and Goodhabitz.

Next Steps

  • We will thoroughly review your CV and portfolio.
  • We have a large expat community at G-STAR RAW, so please apply with an English CV.
  • When we find the right candidate, we will contact you for a chat and plan our first interview.
  • We ask you to prepare a real-life business case in a follow-up interview.
  • We will also ask you to participate in an online Learning Agility Assessment.
  • When we're ready to commit to each other, we'll finalize the terms and explain how to order your first pair of jeans from the G-STAR RAW employee store.

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