Pricing Tool Implementation Manager
hace 3 días
Hewlett Packard Enterprise (HPE) is a leading technology company with a global presence, boasting $58+ billion in revenue and over 50,000 employees worldwide.
We empower individuals and organizations to realize their possibilities by applying innovative thinking and ideas to create simpler, more valuable, and trusted experiences with technology.
Job DescriptionWe seek a highly motivated Pricing Tool Implementation Manager to join our dynamic team. The ideal candidate will possess strong project management skills, excellent communication abilities, and the capacity to build and maintain strong customer relationships.
The primary responsibilities of this role include:
- Customer Relationship Management: Develop and maintain robust relationships with customers, serving as their primary point of contact and advocate within the organization.
- Project Management: Lead and manage customer engagements for pricing tool implementation from initiation to completion, ensuring timely delivery, tool adoption, and quality standards.
- Customer Onboarding: Oversee the onboarding process for new customers, guaranteeing a seamless transition and successful implementation of the pricing tool.
- Issue Resolution: Proactively identify and resolve customer issues, collaborating closely with cross-functional teams to ensure customer satisfaction.
- Continuous Improvement: Drive initiatives to enhance customer experience, improve the tool, and optimize internal processes.
- Customer Training: Provide training and support to customers, helping them maximize the value of our solution.
In addition to these key responsibilities, we expect our ideal candidate to:
- Monitor and report on key performance metrics, providing insights and recommendations for improvement.
To be considered for this position, applicants must have:
- 3-5 years of experience in customer success, account management, or project management roles.
- Strong project management skills with a proven track record of managing complex projects.
- Excellent communication and interpersonal skills.
- The ability to build and maintain strong customer relationships.
This role offers a competitive salary range of approximately $110,000 - $140,000 per year, depending on location and experience.
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