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Senior Customer Success Consultant
hace 2 meses
About This Role
We are seeking a highly skilled Senior Customer Success Consultant to join our team at NielsenIQ. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.
Key Responsibilities
- Client Onboarding and Training
- Develop and execute customized onboarding plans to ensure seamless integration of our analytics and insights services
- Provide comprehensive training to clients on our tools and platforms, including Guided Analytics and Connect Express
- Category Expertise and Insights
- Develop in-depth knowledge of client industries, categories, and market trends
- Conduct rigorous analysis and provide actionable recommendations to clients based on data-driven insights
- Workload Management and Prioritization
- Effectively manage workload and prioritize client commitments to ensure timely delivery of projects
- Maintain clear communication with stakeholders and deliver work log trackers and project plans as needed
Requirements
- Excellent Communication and Presentation Skills
- Strong Analytical and Problem-Solving Abilities
- Proven Track Record of Delivering Projects on Time
- Confident Numerical and Data Analysis Skills
- Experience in an Analytical Environment
- Native Language: Spanish, Good Level of English
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We provide the most complete and trusted view of consumers and markets in 90 countries, covering 90% of the world's population.
Our Commitment to Diversity, Equity, and Inclusion
NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
