Junior Customer Success Agent
hace 3 meses
TravelgateX seeks a talented, hardworking individual with great energy and initiative to drive delivery and customer success for one of the fastest key players in the connectivity field across the travel sector.
**What you’ll be doing**:
- Understand and advocate for customer needs
- Resolve customer service issues and manage/troubleshoot customer service problems
- Answer technical questions, solve technical problems, and suggest solutions
workarounds
- Understand and advocate for customer needs
- Resolve customer service issues and manage/troubleshoot customer service problems
- Manage customers' expectations and experience in a way that results in high customer satisfaction
- Create knowledge base materials dedicated towards operational efficiency
- Research, document, escalate cases according to procedure
- Maintain our Customer Relationship Management tool (called HubSpot) with quality data
**We are looking for someone with**:
- Someone who's willing to learn how to delight customers
- Business of Commercial education background.
- Ideally +1 year of prior experience in Sales/Commercial or Customer facing positions
- Outstanding communication skills (both in Spanish and English
- C1 level)
- Proactivity and hands-on mindset
**We offer**:
- The chance to play a key role in a company that is growing fast
- The opportunity to help create & shape our product and get your hands dirty with proper business-building experience
- Hybrid role based in Palma with truly flexible working hours
- Be part of a great team of professionals. That includes monthly "get togethers" and awesome activities (Summer and Xmas parties etc...)
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