Customer Service Agent
hace 3 meses
¿Tienes experiência como Costumer Service te gustaría afrontar un nuevo reto profesional?
En nuestras oficinas corporativas de Mac Hotels, estamos en búsqueda de un/a Costumer Service Agent para unirse a nuestro equipo de Marketing y Comunication Developer de nuestras Oficinas Centrales.
¿Cómo es el día a día?
- Atención telefónica y por correo electrónico de clientes directos que no realizan la reserva a través de agencia.
- Solventar las solicitudes recibidas en referencia a detalles del hotel, precios, disponibilidad, envío de Paygolds para efectuar pagos pre-llegada online
- Solicitar al proveedor de la web que actualice cualquier información que esté incorrecta o si hay modificaciones en la ya publicada, actualizar el FAQ publicado online y revisar mails recibidos por el cliente en Pushtech.
- Garantizar que los touroperadores tienen la información actualizada mediante el feedback recibido de clientes.
- Resolver dudas e incidencias de los/las clientes de la forma más eficientemente posible con la satisfacción como objetivo para conseguir una mayor captación y fidelización de clientes.
¿Qué ofrecemos?
- Un programa extenso de beneficios para el empleado, donde encontrará descuentos en establecimientos internos (hoteles y restaurantes) y descuentos en todo tipo de productos, desde electrodomésticos hasta viajes internacionales y nacionales.
- Trabajar en una compañía estable y reconocida.
- Incorporación inmediata
- Estudios mínimos: Ciclo Formativo Grado Medio o Superior
relacionado con turismo o Grado en Turismo, ADE o estudios
similares.
- Estudios adicionales: Formación Técnicas de Atención al
Cliente, Máster en Gestión de la Experiência del Cliente, de
Atención Al cliente, Consumidor y Usuario.
- Idiomas: Inglés y alemán avanzado.
- Conocimientos informáticos: Ofimática, software de soporte técnico herramientas.
- Competencia: Excelencia, comunicación, orientación al cliente, trajo en equipo.
- Experiência laboral: 2 años en puesto similar.
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