Customer Service Agent

hace 3 meses


Palma de Mallorca, España Mac Hotels A tiempo completo

¿Tienes experiência como Costumer Service te gustaría afrontar un nuevo reto profesional?

En nuestras oficinas corporativas de Mac Hotels, estamos en búsqueda de un/a Costumer Service Agent para unirse a nuestro equipo de Marketing y Comunication Developer de nuestras Oficinas Centrales.

¿Cómo es el día a día?
- Atención telefónica y por correo electrónico de clientes directos que no realizan la reserva a través de agencia.
- Solventar las solicitudes recibidas en referencia a detalles del hotel, precios, disponibilidad, envío de Paygolds para efectuar pagos pre-llegada online
- Solicitar al proveedor de la web que actualice cualquier información que esté incorrecta o si hay modificaciones en la ya publicada, actualizar el FAQ publicado online y revisar mails recibidos por el cliente en Pushtech.
- Garantizar que los touroperadores tienen la información actualizada mediante el feedback recibido de clientes.
- Resolver dudas e incidencias de los/las clientes de la forma más eficientemente posible con la satisfacción como objetivo para conseguir una mayor captación y fidelización de clientes.

¿Qué ofrecemos?
- Un programa extenso de beneficios para el empleado, donde encontrará descuentos en establecimientos internos (hoteles y restaurantes) y descuentos en todo tipo de productos, desde electrodomésticos hasta viajes internacionales y nacionales.
- Trabajar en una compañía estable y reconocida.
- Incorporación inmediata
- Estudios mínimos: Ciclo Formativo Grado Medio o Superior
relacionado con turismo o Grado en Turismo, ADE o estudios
similares.
- Estudios adicionales: Formación Técnicas de Atención al
Cliente, Máster en Gestión de la Experiência del Cliente, de
Atención Al cliente, Consumidor y Usuario.
- Idiomas: Inglés y alemán avanzado.
- Conocimientos informáticos: Ofimática, software de soporte técnico herramientas.
- Competencia: Excelencia, comunicación, orientación al cliente, trajo en equipo.
- Experiência laboral: 2 años en puesto similar.


  • Customer Care Agent

    hace 3 meses


    Palma de Mallorca, España XML Travelgate A tiempo completo

    TravelgateX is growing! We are looking for **Customer Care Agents**. This is a key role focused on improving the level of satisfaction of our dear clients, solving their technical issues in a efficient way. **CUSTOMER CARE AGENT DUTIES**: - Issue review and resolution - Organize, assign tickets to the correspondent project - Register all service...

  • Customer Service Agent

    hace 4 semanas


    Sant Feliu de Llobregat, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms. We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our...


  • Palma de Mallorca, España Jet2.com and Jet2holidays A tiempo completo

    Permanent Intermittent - 20 Hours **Salary** - Competitive **Country** - SPAIN **What you will be doing...** - **If you are ‘happy to help’ **and **passionate about delivering fantastic customer service**, this could be the role for you. - **What Can We Offer You?** We offer our valued Ground Operations colleagues a range of benefits including: -...

  • Customer Service

    hace 4 meses


    Palma de Mallorca, España SIXT Spain A tiempo completo

    Queremos ampliar nuestro equipo de Call Center, y por ello estamos en búsqueda de nuevos perfiles de Customer Service & Reservation Agent (M/F/d) para trabajar en nuestras oficinas **HQ Palma**. **DO WHAT YOU LOVE**: Tu misión principal será ofrecer un excelente servicio al cliente, de acuerdo con nuestros estándares de calidad, tramitar reclamaciones y...


  • Palma de Mallorca, España WeRecruit Marine A tiempo completo

    **Join our client's team as a Customer Service Manager in Mallorca** **Position**: Customer Service Manager **Location**: Mallorca **Type**: Permanent **Hours**: Mon-Fri role, however as part of the management team there will be some on-call responsibility and flexibility required for Saturday mornings particularly within the main season. We’re...

  • Customer Service

    hace 4 meses


    Palma de Mallorca, España SIXT Spain A tiempo completo

    **Descripción de la empresa**Descripción del empleo** Queremos ampliar nuestro equipo de Call Center, y por ello estamos en búsqueda de nuevos perfiles de Customer Service & Reservation Agent (M/F/d) para trabajar en nuestras oficinas **HQ Palma**. **DO WHAT YOU LOVE**: Tu misión principal será ofrecer un excelente servicio al cliente, de acuerdo con...


  • Palma de Mallorca, España XML Travelgate A tiempo completo

    TravelgateX seeks a talented, hardworking individual with great energy and initiative to drive delivery and customer success for one of the fastest key players in the connectivity field across the travel sector. **What you’ll be doing**: - Understand and advocate for customer needs - Resolve customer service issues and manage/troubleshoot customer...

  • Representative Agent

    hace 5 meses


    Palma de Mallorca, España MTS Globe Spain A tiempo completo

    Our team is growing, and we are looking for enthusiastic and customer focused individuals who are looking for new challenges.We are hiring Representative Agent for a receptive agency in Palma de Mallorca. As a Representative Agent your main responsibilities will be: - Visiting and promoting the company's products to existing clients and attract new ones. -...


  • Palma de Mallorca, España WebBeds A tiempo completo

    To effectively manage clients and partners (internal and external) enquiries, complaints, and issues, ensure to keep all the time customer satisfaction at the core of every decision and behavior. **J**ob Title**:Customer Service with Languages - PMI **Department**:Operations **Location (primary)**:Palma de Mallorca **Key Responsibilities**: - Control a...


  • Palma, Baleares, España Traveltechessentialist A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Care Agent to join our team at Traveltechessentialist. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving technical issues in a timely and efficient manner.Key Responsibilities:Review and resolve customer issues in a...


  • Palma, Baleares, España Traveltechessentialist A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Care Agent to join our team at Traveltechessentialist. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving technical issues in a timely and efficient manner.Key Responsibilities:Review and resolve customer issues in a...


  • Sant Feliu de Llobregat, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms. We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our...


  • Jerez de la Frontera, España Gratitude Philippines A tiempo completo

    EmailAccount: International Food Delivery Campaign | Voice AccountMust have 1 year of customer-facing/customer service experience (BPO/Non-BPO).Must complete 2 years of tertiary or college education (with no back subjects).Lives within the proximity of La Union, Pangasinan, Ilocos Regions, or Baguio (2-3 hours away from our site).Salary: 11K -...

  • Customer Service Agent

    hace 4 meses


    El Prat de Llobregat, España Lluch Essence A tiempo completo

    **Location** El Prat de Llobregat**Departament** Customer Service**Reporting** Customer Service Manager**Functions**: - Customer representative in the organization: intermediary service between customers and other departments of the company. - Creation of commercial offers in the system according to customer requirements - Receipt, management and...


  • Palma, Baleares, España Traveltechessentialist A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Traveltechessentialist. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving technical issues in a timely and efficient manner.The ideal candidate will have a strong background in customer service...


  • Palma, Baleares, España Traveltechessentialist A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Traveltechessentialist. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving technical issues in a timely and efficient manner.The ideal candidate will have a strong background in customer service...


  • Palma de Mallorca, España Civitfun Hospitality A tiempo completo

    We want to grow our Customer Experience team with a new agent who wants to be part of this amazing project. Keep reading if you want to know more **What would you do**: - Onboarding new clients to our platform - Support our clients through their journey with us, ensuring their satisfaction with the product - Propose new tools and functionalities to the...


  • Palma de Mallorca, España Civitfun Hospitality A tiempo completo

    We want to grow our Customer Experience team with a new agent who wants to be part of this amazing project. Keep reading if you want to know more **What would you do**: - Onboarding new clients to our platform - Support our clients through their journey with us, ensuring their satisfaction with the product - Propose new tools and functionalities to the...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Empresa reconocida A tiempo completo

    **About the Role**Empresa reconocida is seeking a highly skilled and motivated Helpdesk Agent to join our team. As a Helpdesk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and chat.Resolve customer...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Empresa reconocida A tiempo completo

    **About the Role**Empresa reconocida is seeking a highly skilled and motivated Helpdesk Agent to join our team. As a Helpdesk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and chat.Resolve customer...