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.For over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds.If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep reading, because you can now join a team of exceptionally passionate and talented colleagues whose mission is to help the world's leading enterprises to implement their next-generation edge and cloud strategies.
We are hiringSince 2019, and thanks to the support from the European Commission, OpenNebula Systems has been leading the edge computing innovation in Europe, investing heavily in research and open source development, and playing a key role in strategic EU initiatives such as the IPCEI-CIS and the "European Alliance for Industrial Data, Edge and Cloud".We are currently looking for a Customer Success Manager to come and join us in Europe as part of our new team developing the next generation management platform for the Cloud-Edge Computing Continuum.Job DescriptionWe are seeking a Customer Success Manager with a drive to create meaningful relationships with our customers and champion their needs.
The new manager needs great communication and interpersonal skills as well as an understanding of the enterprise private and hybrid cloud industry.
The new manager will define and execute the Customer Success Program in close collaboration with the various teams involved in the sales funnel such as marketing, community, solutions architecture, sales, ecosystem, partners, support and services.
They will be the main point of contact with customers, responsible for the customer experience, the customer's point of view, and their overall journey, with the aim of strengthening the relationship and building long-term partnerships.
To excel in this role, they need to be a motivated self-starter, who exhibits an insatiable curiosity to solve customer problems and see what "is possible" with technology.ResponsibilitiesOwn customer relationships for assigned accounts and take the lead in customer communication, monitor customer outcomes, goal-alignment, and customer satisfaction.Developing or assisting in the development of customer account strategies together with Sales, Services and Support teams.Create long-lasting business connections, strengthening customer relationships and building them into true business partnerships, assisting them throughout their customer journey.Maintain client records, keeping and sending periodic updates, and having an overview of account contract information, including the best times to reach out for renewals and account updates.Being the customers' liaison, helping push client concerns, issues, and needs toward resolution with internal teams by facilitating efficient communication and aiding the resolution process as much as possible
