Customer Success Manager

hace 4 meses

Palma de Mallorca, España Juniper Travel Technology A tiempo completo

Somos una empresa tecnológica internacional con sede en Palma, de más de 200 profesionales y en constante crecimiento. Precisamos incorporar una persona con experiência a nuestro equipo de Soporte de Juniper.

Las principales funciones que llevará a cabo estarán relacionadas con:

- Mantener una comunicación efectiva con nuestros buyers para garantizar el éxito de sus integraciones vía API y su satisfacción con nuestros servicios.
- Actuar como el punto de contacto principal para nuestros buyers, trabajando estrechamente con ellos para comprender y abordar sus necesidades de manera oportuna.
- Gestionar y mantener relaciones cercanas con los buyers, siendo su principal punto de contacto para cualquier consulta o solicitud.
- Realizar un seguimiento proactivo de las integraciones con los buyers, asegurándose de que se completen de manera eficiente y satisfactoria en el menor tiempo posible.
- Colaborar con el equipo de API Support para coordinar las actividades de integración y resolver cualquier problema que pueda surgir durante el proceso de onboarding.
- Monitorizar y analizar métricas clave de rendimiento para identificar áreas de mejora en la experiência del cliente y tomar medidas correctivas según sea necesario.
- Realizar un seguimiento y análisis del negocio de los buyers más importantes.
- Proporcionar orientación y apoyo a los buyers para maximizar el valor de nuestros productos y servicios.

**Requisitos**:
Buscamos perfiles:

- Con formación técnica.
- Habildiades de negocio.
- Don de gentes para hablar con los integradores.
- Con iniciativa y proactividad.

**Ventajas**:
Somos una empresa innovadora en continuo crecimiento, donde podrás progresar en tu carrera profesional.

Plan de formación continuo adaptado al puesto de trabajo y orientado al crecimiento profesional dentro de la empresa.

Horario flexible y jornada híbrida.

Bonus económico variable anual en función del beneficio y crecimiento de la empresa.

Servicio de comedor y aparcamiento opcionales.

Ambiente laboral informal.

Grado en Matemáticas o física

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