Senior Customer Success Manager
hace 1 mes
Infloww is a pioneering company that specializes in developing innovative solutions for the OnlyFans creator segment. Our mission is to empower creators through cutting-edge technology, and our CRM platform is a testament to this commitment.
We're expanding our portfolio to include AI-powered tools and fintech, and we're seeking a seasoned Senior Customer Success Manager to join our team.
The RoleAs a Senior Customer Success Manager, you'll be the primary point of contact for our largest and most strategic customers. Your primary goal will be to ensure our clients achieve maximum value from our platform, helping them to bring more OnlyFans creators on board and acting as a trusted advisor and partner.
Key Responsibilities- Relationship Management: Develop and maintain strong relationships with our largest customers, understanding their business goals and providing tailored solutions to meet their needs.
- Customer Journey Management: Oversee the entire customer lifecycle, from onboarding and adoption to retention and advocacy, ensuring a seamless and positive experience.
- Internal Collaboration: Resolve any issues or problems faced by customers promptly, coordinating with relevant internal teams and effectively building trust and long-term relationships.
- Reporting and Metrics: Prepare regular progress reports and forecasts for internal and external stakeholders, utilizing key account metrics.
- Thought Leadership: Stay up-to-date with industry trends and best practices to provide customers with cutting-edge solutions and insights.
- Education and Experience: Minimum of 5 years of experience as a Customer Success Manager, with a proven track record of working with large accounts.
- Skills and Competencies: Fluent in English with excellent communication and interpersonal skills. Spanish is a strong plus.
- Personal Attributes: Self-motivated, proactive team player with innovative ideas for customer growth and loyalty.
- Competitive Salary: Attractive compensation package commensurate with experience and skills.
- Remote Work: Flexible working hours and location options.
- Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
- Inclusive Culture: Collaborative and supportive team environment.
We're excited to hear from you and explore how you can contribute to our success.
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