Customer Service Expert
hace 1 mes
Aire Ancient Baths: A Dynamic Work Environment
Located in Tenerife, our company is seeking a highly skilled Booking Agent to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and efficiently managing booking reservations across all our facilities.
About the Role:
- You will offer personalized support to clients via various communication channels, ensuring a positive experience.
- Your primary duties include managing individual and group reservations, resolving client issues, and promoting retail sales through effective up-selling strategies.
- We emphasize great customer service, verbal communication, data entry, phone, and computer skills. Full training will be provided to ensure your success in this role.
Requirements and Qualifications:
- Fluency in English is essential; proficiency in additional languages is a significant advantage.
- Excellent communication skills, a customer-centric approach, and commercial expertise are required.
- Ability to follow guidelines, minimizing errors, and multitasking capabilities are also essential.
- Flexibility to work nights, holidays, and weekends when necessary is expected.
Benefits and Perks:
- We offer a permanent contract with a 6-month trial period.
- A competitive base salary, night and transport bonuses, and an average of 40 holiday days (32 days per collective agreement + extra holiday days depending on public holidays worked).
- 30% discount on all our experiences and employee discounts for private health insurance.
- A welcoming and inclusive working environment where everyone's opinions and backgrounds are valued and respected.
Estimated Salary Range: €25,000 - €35,000 per annum, depending on qualifications and experience.
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