Travel Industry Customer Support Professional
hace 1 día
Company Overview: Hotelston SLU is a wholesale travel service reservation company, serving over 10,000 travel agents and tour operators across 15+ countries. Our mission is to provide the best price and after-sale support for travel business professionals and end-customers.
">About the Role: As an Italian Customer Support Specialist, you will be responsible for delivering exceptional customer experiences through phone and email support, managing travel service bookings, resolving issues, and handling contracts. Your attention to detail, critical thinking, and problem-solving skills will enable you to excel in this role.
Key Responsibilities:
- Provide customer support by phone and email
- Manage travel service bookings (hotels, transfers, attractions)
- Resolve customer complaints and issues
- Manage and review contracts
- Handle special offers and stop sales
Requirements:
- Fluent in Ukrainian/Russian (spoken and written)
- Very good knowledge of English
- Attention to details
- Critical thinking and problem-solving skills
- Ability to manage multiple tasks simultaneously
- Customer-oriented communication skills
- Ability to work on Saturdays (optional)
What We Offer:
- Competitive salary: €40,000 - 50,000 per year
- Superior offers for your holiday/travel services
- Investments in your professional development
- Work from home possibilities (2 days/week)
- Modern office in Santa Cruz with free parking
- Relaxed atmosphere with a rest zone, free snacks, and coffee, rooftop terrace
- Team building events
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