Customer Support Specialist

hace 1 mes


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

Customer Support Job Offer
We are seeking a motivated and customer-focused Help Desk Agent to join our team at Grupo Crit. This is a great opportunity to develop your skills and work in a dynamic and multicultural environment.

About the Role
The successful candidate will be responsible for providing technical support and problem-solving abilities to our customers through various channels, including telephone, email, and the web. They will identify, evaluate, and prioritize customer problems and complaints, analyze customer problems, and formulate plans of resolution. Additionally, they will assist in identifying resolution gaps at the help desk and author knowledge base submissions accordingly.

Requirements
To be successful in this role, you will need to be fluent in Dutch and English, and have basic PC skills. You will also need to have good communication skills and be available to work in shifts, including 7x24 coverage.

What We Offer
We offer an initial 6-month contract with the possibility of becoming a staff member after performance review. You will also enjoy 23 working days per year, a training period of approximately 3 weeks, and a good work environment in a multicultural and dynamic context.



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