Technical Support Specialist

hace 1 mes


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España domestiko A tiempo completo
Job Overview

Domestiko is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional technical support and problem-solving abilities to our customers.

Key Responsibilities
  • Customer Interaction: Engage with customers via various communication channels, including telephone, email, and web platforms, to deliver timely and effective technical support.
  • Problem Identification and Resolution: Analyze customer issues, identify root causes, and develop plans to resolve problems in a prompt and professional manner.
  • Knowledge Base Development: Assist in creating and maintaining accurate knowledge base submissions to aid in the resolution of common customer inquiries.
  • Technology Evaluation: Participate in evaluating new services, processes, and technologies introduced at the helpdesk to ensure they meet our high standards.
  • Training and Development: Collaborate with departmental staff to promote and enhance strong customer service values through training programs and workshops.
Requirements
  • Education and Experience: A bachelor's degree in a relevant field or equivalent experience in technical support.
  • Technical Skills: Proficiency in troubleshooting software and hardware issues, as well as excellent communication and interpersonal skills.
  • Salary: The estimated salary for this position is $65,000-$85,000 per annum, depending on qualifications and experience.
Benefits
  • Competitive Salary: Domestiko offers a competitive salary package that reflects your value to the company.
  • Ongoing Training and Development: We invest in our employees' growth and development through regular training sessions and workshops.
  • Collaborative Work Environment: Join a dynamic team of professionals who share your passion for delivering exceptional customer experiences.


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