Technical Operations Specialist
hace 1 semana
Job Summary: We are seeking a highly skilled Technical Operations Specialist to assist the department head in managing budget, capital expenditures, and preventative maintenance. This role involves ensuring the safety, security, and asset protection of the building and grounds while maintaining exceptional customer service standards.
About The Role: As a Technical Operations Specialist, you will be responsible for assigning, tracking, and following up on the status of work assigned to staff and contractors. You will also help increase guest and employee satisfaction through effective communications and training. In this role, you will support the management of property operations, maintain property standards, and ensure exceptional customer service.
About Our Company: The Ritz-Carlton is a world-renowned hotel chain committed to delivering exceptional experiences to our guests. We offer competitive salaries and benefits packages to attract and retain top talent.
Responsibilities:
- Supervise the distribution of repair work orders
- Ensure property policies are administered fairly and consistently
- Assist in planning, scheduling, and evaluating preventative maintenance programs
- Establish and maintain open, collaborative relationships with employees
- Monitor timeliness and quality of completion of repair work orders
- Supervise Engineering and related areas in absence of the Director of Engineering
- Manage the physical plant, including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems
- Provide regular on-going communication to create awareness of business objectives, communicate expectations, and recognize performance
- Select and order or purchase new equipment, supplies, and furnishings
- Supervise day-to-day operations of Engineering and related departments
Maintaining Property Standards:
- Inspect and evaluate the physical condition of facilities to determine the type of work required
- Maintain accurate logs and records as required
- Operate generators and fire pumps as necessary
- Provide emergency response services 24/7
- Repair equipment (e.g., refrigeration, laundry) as necessary
- Ensure all employees have the proper supplies, equipment, and uniforms
Ensuring Exceptional Customer Service:
- Empower employees to provide excellent customer service
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
- Set a positive example for guest relations
Estimated Salary: $80,000 - $100,000 per annum
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