Technical Support Specialist

hace 3 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

Company Overview

Grupo Crit is a leading organization committed to delivering exceptional customer experiences through innovative solutions and expert support.

Job Summary

We are seeking an experienced Technical Support Specialist to join our team as a Customer Service Advocate. This role requires strong technical expertise, excellent communication skills, and a passion for delivering top-notch customer service.

Responsibilities

  • Provide technical assistance to customers via telephone, email, and web-based channels, ensuring timely and effective resolution of their issues.
  • Evaluate and prioritize customer problems, utilizing analytical skills to identify root causes and develop effective plans of resolution.
  • Analyze customer complaints and formulate strategies to improve overall customer satisfaction.
  • Collaborate with departmental staff to promote and maintain strong customer service values, fostering a positive and supportive work environment.

Required Skills and Qualifications

  • Mandatory languages: Dutch
  • Basic PC skills, including proficiency in software applications and operating systems
  • Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders
  • Availability to work flexible shifts, including 24/7 coverage
  • Experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
  • Basic understanding of group dynamics and/or team development principles
  • Results-focused and customer-oriented mindset, with a drive to achieve outstanding results

Estimated Salary Range

In line with industry standards and based on location, we estimate this role to have a salary range of €45,000 - €65,000 per annum, depending on experience and qualifications.

About the Role

This is an excellent opportunity to join a dynamic team dedicated to delivering exceptional customer experiences. If you possess a passion for technology, a keen eye for detail, and a customer-centric approach, we encourage you to apply.



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