Technical Support Representative

hace 3 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Apple Inc. A tiempo completo

**Company Overview**: At Apple Inc., we believe that dedication, a fun environment, creativity, and innovation fuel the ultimate customer experience. We strive to delight, engage, and inspire our customers with every interaction. By focusing on the smallest details, we can make a huge impact.

**Job Description**: As a Technical Support Representative at Apple Inc., you will be the friendly voice of the company, providing world-class customer service, troubleshooting, and technical support for popular products such as iPhones, iPads, MacBooks, iMacs, and more. You will listen to customers, use your technical expertise, creativity, passion, and documented troubleshooting flow to meet their needs, and remind them that behind our great products are amazing people.

**Salary and Benefits**: This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We offer a salary range of $55,000 - $65,000 per year, based on experience.

**Required Skills and Qualifications**: To be successful in this role, you should be enrolled through May 2027 or later in at least one class at a university in the U.S. pursuing a bachelor's degree or higher. You must also have a quiet home workspace, ergonomic chair, desk, a hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency. Additionally, you should be available for five weeks of full-time paid training on a set schedule totaling 40 hours a week: four, 8 hour shifts during the week and one 8 hour shift on Saturdays. Post-training, you should be able to work 20 weekly hours, similar to the training schedule. You must also be able to flex up or down in weekly hours when school is not in session, based on business needs, and meet minimum typing speed of 40 WPM while talking with customers. Finally, you should successfully complete a pre-employment assessment, background check, and initial training.

**Others**: If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues, and are curious about why things work the way they do, you could be the next Technical Support Representative at Apple Inc. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience. We'll train you to be the best.



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