Technical Support Specialist
hace 2 días
Job Responsibilities:
At Grupo Crit, we are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing technical support and problem-solving abilities to customers via various communication channels.
Key Responsibilities:
• Interact with customers to understand their technical issues and provide solutions.
• Identify, evaluate, and prioritize customer problems and complaints.
• Analyze customer issues and develop plans for resolution.
• Collaborate with colleagues to improve customer service values and promote a positive customer experience.
Requirements:
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet customer service standards.
• Basic PC skills and proficiency in Microsoft Office.
• Availability to work in shifts, including evenings and weekends.
Benefits:
• Opportunity to work with a dynamic team and contribute to the growth of Grupo Crit.
• Competitive salary and benefits package.
• Ongoing training and development opportunities to enhance your skills and knowledge.
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