Technical Support Specialist
hace 19 horas
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Grupo Crit.
Key Responsibilities:
- Provide technical support and problem-solving abilities to customers via telephone, email, and the web.
- Identify, evaluate, and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes, and technologies introduced at the helpdesk.
- Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated (Client) service group.
Requirements:
- Mandatory languages: Dutch.
- Basic PC skills.
- Good communication skills.
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week).
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development.
- Basic Business Development: Results Focused, Initiative, Customer-oriented.
About the Role:
We are looking for a skilled technical support specialist to join our team at Grupo Crit. The successful candidate will be responsible for providing technical support and problem-solving abilities to customers via telephone, email, and the web. In addition to this, the candidate will be required to analyze customer problems and formulate plans of resolution. The role also involves working with departmental staff to promote, develop, and maintain strong customer service values.
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