Technical Support Specialist

hace 1 mes


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completo

Company Overview:

Crit Interim España Ett is a leading provider of innovative solutions and services.

About the Role:

We are seeking an experienced Technical Support Specialist to join our team in Tenerife. The successful candidate will be responsible for delivering exceptional customer experience through technical support and problem-solving abilities.

Job Description:

The Technical Support Specialist will work closely with customers, providing timely and effective resolutions to their technical queries and issues. Key responsibilities include:

  • Identifying, evaluating, and prioritizing customer problems and complaints.
  • Analyzing customer problems and formulating plans of resolution.
  • Collaborating with internal teams to promote strong customer service values.
  • Escalating unresolved issues to designated support leads.

Required Skills and Qualifications:

To be successful in this role, you will require:

  • Advanced experience in Organization Development, specifically Service Orientation, Insight, and Proactive Cooperation.
  • Basic understanding of group dynamics and team development principles.
  • Results-focused and initiative-driven mindset.
  • Excellent communication skills and a customer-oriented approach.

Benefits:

In addition to a competitive salary, we offer:

  • A dynamic and supportive work environment.


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