Technical Support Specialist
hace 1 mes
Company Overview:
Crit Interim España Ett is a leading provider of innovative solutions and services.
About the Role:
We are seeking an experienced Technical Support Specialist to join our team in Tenerife. The successful candidate will be responsible for delivering exceptional customer experience through technical support and problem-solving abilities.
Job Description:
The Technical Support Specialist will work closely with customers, providing timely and effective resolutions to their technical queries and issues. Key responsibilities include:
- Identifying, evaluating, and prioritizing customer problems and complaints.
- Analyzing customer problems and formulating plans of resolution.
- Collaborating with internal teams to promote strong customer service values.
- Escalating unresolved issues to designated support leads.
Required Skills and Qualifications:
To be successful in this role, you will require:
- Advanced experience in Organization Development, specifically Service Orientation, Insight, and Proactive Cooperation.
- Basic understanding of group dynamics and team development principles.
- Results-focused and initiative-driven mindset.
- Excellent communication skills and a customer-oriented approach.
Benefits:
In addition to a competitive salary, we offer:
- A dynamic and supportive work environment.
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