Technical Support Specialist
hace 16 horas
**Job Overview**
Grupo Crit is seeking a highly skilled Technical Support Specialist to join our team. As a customer service expert, you will be responsible for providing top-notch technical support and problem-solving abilities to our customers.
**Key Responsibilities**
- Interact with customers via various communication channels, including telephone, email, and the web.
- Identify, evaluate, and prioritize customer problems and complaints.
- Analyze customer issues and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes, and technologies introduced at the helpdesk.
- Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.
**Requirements**
- Mandatory languages: Dutch
- Basic PC skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development: Results Focused, Initiative
- Customer-oriented
**Benefits**
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additional benefits include opportunities for professional growth and development, a collaborative work environment, and a comprehensive benefits package.
**About Grupo Crit**
Grupo Crit is a dynamic and innovative company dedicated to delivering exceptional customer service. We are committed to hiring talented individuals who share our passion for excellence and customer satisfaction.
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