Technical Support Specialist
hace 2 semanas
We are seeking a skilled Technical Support Specialist to join our team at Crit Interim España Ett.
This is an exciting opportunity for a customer-focused individual to provide technical support and problem-solving abilities to our clients via various communication channels.
The successful candidate will have excellent communication skills, be able to analyze customer problems, and formulate plans of resolution.
Key Responsibilities:
- Interact with customers via telephone, email, and web, providing technical support and problem-solving abilities.
- Identify, evaluate, and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes, and technologies introduced at the helpdesk.
- Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated service groups.
Requirements:
- Mandatory languages: French
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
We offer a competitive salary of approximately €**25,000 - €35,000** per year, depending on experience, as well as benefits and opportunities for professional growth.
Please note that no specific experience is required; we provide initial training for the right candidate.
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