Technical Support Specialist

hace 2 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completo
Job Description

We are seeking a skilled Technical Support Specialist to join our team at Crit Interim España Ett.

This is an exciting opportunity for a customer-focused individual to provide technical support and problem-solving abilities to our clients via various communication channels.

The successful candidate will have excellent communication skills, be able to analyze customer problems, and formulate plans of resolution.

Key Responsibilities:

  • Interact with customers via telephone, email, and web, providing technical support and problem-solving abilities.
  • Identify, evaluate, and prioritize customer problems and complaints.
  • Analyze customer problems and formulate plans of resolution.
  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
  • Evaluate new services, processes, and technologies introduced at the helpdesk.
  • Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.
  • Work with departmental staff to promote, develop, and maintain strong customer service values.
  • Escalate unresolved issues to support leads or designated service groups.

Requirements:

  • Mandatory languages: French
  • Basic PC Skills
  • Good communication skills
  • Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

We offer a competitive salary of approximately €**25,000 - €35,000** per year, depending on experience, as well as benefits and opportunities for professional growth.

Please note that no specific experience is required; we provide initial training for the right candidate.



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