Technical Support Specialist
hace 1 mes
Key Responsibilities:
- Providing Technical Support: You will provide technical support and problem-solving abilities via various communication channels.
- Identifying and Prioritizing Customer Problems: You will identify, evaluate, and prioritize customer problems and complaints.
- Analyzing Customer Problems: You will analyze customer problems and formulate plans of resolution.
- Assisting in Identifying Resolution Gaps: You will assist in identifying resolution gaps and authoring knowledge base submissions.
- Evaluating New Services and Technologies: You will evaluate new services, processes, and technologies.
- Participating in Training Activities: You will participate in departmental training activities.
- Escalating Unresolved Issues: You will escalate unresolved issues.
Requirements:
- Languages: Mandatory languages: Dutch, English, and Spanish.
- Basic PC Skills: Basic PC skills are required.
- Good Communication Skills: Good communication skills are essential.
- Availability to Work in Shifts: You must be available to work in shifts.
- Advanced Experience in Organization Development: Advanced experience in organization development is required.
- Basic Understanding of Group Dynamics and Team Development: A basic understanding of group dynamics and team development is necessary.
We offer an initial 6-month contract, 23 working days per year, a 3-week training period, and a good work environment in a multicultural and dynamic context.
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